Privacy Policy

Introduction

Welcome to ProFinda’s privacy notice.

ProFinda respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

These terms only apply when we act as a data controller. See the section titled “controller” below to understand what this means.

Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

1. IMPORTANT INFORMATION AND WHO WE ARE

2. THE DATA WE COLLECT ABOUT YOU

3. HOW IS YOUR PERSONAL DATA COLLECTED

4. HOW WE USE YOUR PERSONAL DATA

5. DISCLOSURES OF YOUR PERSONAL DATA

6. INTERNATIONAL TRANSFERS

7. DATA SECURITY

8. DATA RETENTION

9. YOUR LEGAL RIGHTS

10. CALIFORNIA PRIVACY RIGHTS

11. GLOSSARY

1.   Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how ProFinda collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, register for access, create and/ or update your profile. This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

Controller

If you provided your data directly to us, by signing up or creating your own profile, ProFinda is the controller and responsible for your personal data. If your data was provided to us by your employer or community manager, ProFinda is the processor and these privacy terms would not apply to you. We may refer to ProFinda as “we”, “us” or “our” in this privacy notice.

We have appointed a data protection officer who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

Our full details are:

Full name of legal entity: ProFinda Ltd

Name of Data Protection Officer: Anthony Miller

Email address: datasecurity@profinda.com

Postal address: 12 New fetter Lane, London, England, EC4A 1JP

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 19/08/2024. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2.   The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data email address and telephone numbers.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, your interests, preferences, skills, connections, feedback and survey responses,
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
  • Professional history includes details about your work experience, title, current and previous employer.
  • Image includes your face and appearance.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with software services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3.   How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact, Image, Professional History, Profile data by filling in forms and profile or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • apply for or purchase our products or services;
  • sign up to a newsletter
  • register for access or create a profile on our website;
  • purchase our services;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey;
  • give us some feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please email enquiries@profinda.com for a copy of our cookie policy.

Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

  • Technical Data from the following parties: (a) analytics providers such as Google, Intercom, Zendesk and Keen.io based outside the EU;
  • Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU, or other public websites where your contact details may appear with a purpose of receiving professional queries, such as LinkedIn.

4.   How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you, your employer or your community manager.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data on more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground on which we are relying to process your personal data where more than one ground has been set out in the table below.

Purpose/ActivityType of DataLawful basis for processing
To register you as a new customer.(a) Identity (b) Contact
  • Performance of a contract with you, your employer or community manager.
To process and deliver your registration.(a) Identity (b) Contact (c) Transaction (d) Marketing and communications
  • Performance of a contract with you, your employer or community manager.
  • Necessary for our legitimate interest (to support our business model)
To manage our relationship with you which include:Notifying you about changes to our terms and conditions, services or subscription.(a) Identity (b) Contact (c) Profile (d) Marketing and communications
  • Performance of a contract with you, your employer or community manager.
  • Necessary to comply with a legal obligation
To enable you to complete a survey.(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing communications
  • Necessary for our legitimate interest (to study how customers use our products/services, to develop them, improve them and grow our business)
To enable you to upload, update or create a profile on our platform.(a) Identity (b) Contact (c) Professional history
  • Performance of a contract with you, your employer or community manager.
  • Necessary for our legitimate interest (to support out business model).
To enable you to access our sites and services.(a) Identity (b) Login details (c) Profile (d) Usage
  • Performance of a contract with you, your employer or community manager.
  • Necessary for our legitimate interest (to support our business model, to study how our customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting data).(a) Identity (b) Contact (c) Technical
  • Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise).
  • Necessary to comply with a legal obligation.
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.(a) Technical (b) Usage
  • Usage Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you.(a) Identity (b) Contact (c) Technica (d) Usage (e) Profile
  • Necessary for our legitimate interests (to develop our products/services and grow our business)

Third Party Service Providers

We may use third-party service providers (sub-processors) to process personal data on our behalf. To provide transparency, we categorize our sub-processors into two groups: core and supporting. Core sub-processors handle significant volumes of personal data, while supporting sub-processors process lower to medium volumes when necessary for support services. We regularly review our list of sub-processors and may update this table from time to time.

Core Sub-Processors (High Volumes of Data)
NameDescriptionLocation
Amazon Web Services (AWS)Hosting toolsUS, EEA, APAC
DataDogObservability service for cloud-scale applications, providing monitoring of servers, databases, tools, and servicesUS, EEA, APAC
SovrenCV Parsing SoftwareEEA
AttachmentScannerAnti-virus and malware scanner for applicationUK
CloudMailinInbound and outbound email service for our applicationUK
ChameleonTo manage in-product engagementUS
PusherSock JS communicationEU, US
Supporting Sub-Processors (Medium, Low Volumes of Data)
NameDescriptionLocation
HubSpotSoftware product for inbound marketing and salesIreland
ValueLabsSupportUK, India
GoogleSuiteProductivity and collaboration toolUS or UK
SlackInternal Messaging toolAmerica’s, EMEA, APAC
Atlassian- JiraSoftware development collaboration tool/SupportUS, EU, APAC
NotionSoftware development collaboration tool/SupportAWS- Global
TeamworkAccount management collaboration and tracking toolIreland
MailChimpEmail Marketing companyUS
1PasswordPassword managementAWS- Global
MSFT 365Productivity and collaboration toolUK
DocuSignOnline Signing ToolEU, US
ZoomMeetings toolUS, EEA
SuperPublish documentation portalUS
HowNowLMSUK

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you in our marketing activities.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you created a profile and, in each case, you have opted to receive that marketing.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your communication preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, even registration, product/service experience or other transactions as we may still need to communicate with you about these products or services.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about our cookie policy, please email enquiries@profinda.com.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at datasecurity@ProFinda.com.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5.   Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • Internal Third Parties as set out in the Glossary.
  • External Third Parties as set out in the Glossary.
  • Specific third parties listed in section 3 above.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6.   International transfers

Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
  • Given the global nature of our business, your personal data may be transferred to and processed in countries outside the UK, including countries that may not have the same level of data protection as the UK. We ensure that any international transfers of your personal data are subject to appropriate safeguards, such as standard contractual clauses approved by the European Commission where necessary

7.   Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8.   Data retention

How long will you use my personal data for?

ProFinda will only retain personal data for as long as is necessary to fulfil the purposes it is collected for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, ProFinda considers the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of personal data, the purposes for which personal data is processed and whether ProFinda can achieve those purposes through other means, and the applicable legal requirements.

ProFinda will establish and document standard retention periods for different categories of information it holds wherever possible. These retention periods will be reviewed periodically to ensure they are still necessary and relevant. The following retention periods will be used:

Customer data: The retention period for customer data will be determined by the purpose of processing and the duration of the contract. Once the purpose/contract has been fulfilled, the data will be deleted or anonymized.

Employee data: The retention period for employee data will be determined by legal requirements and the purpose of processing. Once the purpose has been fulfilled, the data will be deleted or anonymized. The retention period for employee data will not exceed 6 years.

ProFinda does not store data longer than is necessary. Client Data is deleted as soon as the client is retired. There are however some exceptions:

Data backups will be taken every 14 days and will be kept for 6 months.

Audit data for active customers will be kept for 18 months for auditing purposes. For terminated customers, the audit data will be removed immediately from the application, and kept in the backups for 6 months as described in the point above.

The data retention policy will be reviewed annually to ensure it remains compliant with the UK GDPR and any other applicable laws and regulations. Any changes to the policy will be communicated to all employees who handle personal data.

9.   Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please scroll down to the following titles to find out more about these rights:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at datasecurity@profinda.com

If you are in the European Union/European Economic Area, you may address privacy-related inquiries to our EU representative pursuant to Article 27 GDPR:

EU: EU-REP.Global GmbH, Attn: ProFinda Ltd., Hopfenstr. 1d, 24114 Kiel, Germany

profinda@eu-rep.global
www.eu-rep.global

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. California Privacy Rights

This section outlines the rights available to California residents under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Right to Know:

You have the right to know:

  • The categories of personal information we collect and disclose about you.
  • The sources from which we collect your personal information.
  • The business purposes for which we use or disclose your personal information.
  • If we sell your personal information (as defined by the CCPA/CPRA), the categories of personal information we sell and the categories of third-party recipients.

You can submit a request to know by emailing datasecurity@profinda.com.

Right to Delete:

You have the right to request that we delete your personal information, subject to certain exceptions. We will not be able to comply with your request to delete your personal information if it is necessary for us to do any of the following:

  • Complete a transaction with you.
  • Provide a good or service that you requested.
  • Comply with a legal obligation.
  • Use your personal information for internal purposes reasonably aligned with your expectations, or consistent with our context in which we collected the information.
  • Detect security incidents, prevent fraudulent activity, or prosecute those responsible for such activities.
  • Exercise free speech rights or engage in other rights permitted by law

You can submit a request to delete your personal information by emailing datasecurity@profinda.com

Right to Opt-Out of Sale of Personal Information:

We do not sell your personal information as defined by the CCPA/CPRA. However, we do disclose personal information for business purposes as described in this privacy policy. You have the right to opt-out of the sale of your personal information. Since we do not currently sell your information, this opt-out is not currently applicable, but we will include this section for future compliance purposes.

Shine a Light Disclosure:

We may disclose your personal information for non-commercial purposes to third parties.

Verification Process:

We will take steps to verify your identity before fulfilling your requests to exercise your CCPA/CPRA rights.

Additional Information:

For more information about your California privacy rights, you can visit the California Attorney General’s website at https://oag.ca.gov/privacy.

11. Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES

External Third Parties

  • Service providers acting as processors based in the EEA who provide IT and system administration, accounting, invoicing and shipping services.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the EEA who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request correction of the personal data we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

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